Lotus Desaru Beach Resort - Bandar Penawar

Two story rooms where great, very comfy.

Seafood restaurant/chinese, very poor meal , and terrible value for money, very dissapointed.

Sea Sports especially the Viper

Checking-in was a bit slow. Master bedroom Toilet basin was leaking. Safe was not functioning. Wifi connection was poor

Location and surrounding environment.

Rooms need upgrading. Balcony railing needs repainting.Very dusty inside the unit some of us develop rashes.

The Rhu Bar chef and staff was outstanding really enjoyed the food there, better than the restaurant. Overall, i really enjoyed my stay and will go back again. I think the room cost is a bit inflated, considering the amenities, tv/wifi etc...

I stayed in a 1 bedroom suite. Initially, had problemas accessing my room, it seems that the keyless entry device batteries were out of commission. The T.V. needs a serious upgrade, too small and a crt set! Also, try installing a T.V. in the bedroom, I'm on vacation and want to lounge in the bed! I tried the buffet at the Chinese restaurant at the hotel facility, sorely lacking in quality! The food was all cold, the only redeeming part of the whole meal was the crabmeat soup. All of the entree's that should have been hot was cold and not too pleasing to the pallet. The rental prices for the atv, Jet Ski, Banana Boat was over priced and not worth your time or money. If you rented the atv you can ride it around a 40ft track for 20mins! I thought the attendant was kidding when I asked! If you need power converters bring your own, the staff was mostly clueless about what a transformer or converter is? WiFi, sucked! Quite frequently it dropped sync when I was surfing the internet! The price to use is fair, but the quality of the signal, terrible!

I like the rhu Bar next to beach, lovely.

only the water park, the beach and the pools

The first Room was very dirty, it was found shit in rats. Oh my godness, something must not be in a 4 star hotel. After a long wait, we got another room. The quality of the room in no way corresponds to a 4 star hotel. I never come back over night in this hotel.

The room was nice and clean it worth the money.The waterpark is good with many lifeguard present and very understanding and helpful

The service in this hotel need to be step up as the staff is slow im providing service. For only one simple request the not able to fulfill need to be reminded.staff not so friendly during my period of stay i never see any staff put a simple smile when confront except the reception counter.to make matter worst the retail shop not even bother u when enter the shop.the breakfast were just ok.

Good Location for family joy.

The water/pool facilities were good but overcrowded

Appalling delays at reception for check in and check out. Very disorganised guest handling processes. A very badly laid out hotel that gives the appearance of being a set of old delapidated dormitories. The facilities are too spread out and not close enough to the beach. It needs refurbishment and the room balcony didn't even have a table or chairs.

inhouse game activities eg.table tennis

hotel staffs should be observance towards their guests eg cutting queue during check in and also during breakfast especially holiday seasons

Large room, close to the beach.

Breakfast - the hotel was unable to cater for the needs of the large crowd (due to a public holiday) with limited choice and food not replenished quickly.

I like the beach as it only a stone throw away.

The hotel does not provide toothbrush, toothpaste and shaving kits.

The best time is near the seasides (May be can apply more tables and chairs), during evening there are fun for children and adults enjoy for free music and song from the lounge. Very windy and relax !

Only I find very inconvenience is there is limited person to use the pool facility and need to use the sticker to swim.

Liked the staff and their cleanliness. Lots of activities to take part in.

Swmming pool (at the end of lazy pool) was very dirty at all times all the 3 days we were there. Staff need to observe better safety measures at the lazy river. I saw infants being brought into lazy river by parents which is very dangerous.

The facilities was inadequate and food was horrible.